Refund and Returns Policy

Crowdrob Refund Policy

Last Updated: October 20, 2023.

Welcome to Crowdrob, your one-stop destination for a wide range of products sourced from Jharkhand. We value your trust and are committed to providing a seamless shopping experience. This Refund Policy outlines the terms and conditions for refunds on purchases made through our website.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  1. Product Defect or Damage: If the product you receive is damaged or defective, you may be eligible for a refund. Please report the issue to our customer support team within five days of receiving the product.
  2. Order Cancellation: You can request a refund if you cancel your order before it has been shipped. Please contact our customer support team to initiate the cancellation and refund process.
  3. Wrong Product Delivered: If we ship the wrong product to you, please contact us within five days to request a refund or replacement.

2. Refund Process

To request a refund, follow these steps:

  1. Contact Us: Reach out to our customer support team via (mobile no. and email- below) and provide the necessary information, such as your order number, the reason for the refund, and any supporting evidence (e.g., photos of damaged products).
  2. Review and Approval: Our team will review your request and, if eligible, will process your refund within seven days.
  3. Refund Method: Refunds will be processed using the original payment method you used when placing the order. Please note that it may take a few additional days for the refund to appear in your account, depending on your payment provider.

3. Non-Refundable Items

Please be aware that certain items are non-refundable, including:

4. Returns and Shipping

For products that are eligible for a refund, you may be required to return the item to us. We will provide instructions on how to return the product, and the cost of return shipping may be covered by us, depending on the circumstances.

5. Contact Information

If you have any questions or concerns about our refund policy, please contact our customer support team:

6. Policy Updates

We may update our refund policy from time to time. Any changes will be posted on this page with the revised “Last Updated” date.

By shopping at Crowdrob, you agree to and acknowledge the terms of this refund policy.